Solved: Unknown charge

Jamie374 · ‎05-05-2018

I have just checked my next bill and have noticed it's way more than it should be I investigated it and found out I apparently had 3 weekly changes for "SP two" and do not know what this is

MI5 · ‎05-05-2018

Hi @Jamie374

Have a look at the help here for how to proceed https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Contact details here for SP Two from companies house https://beta.companieshouse.gov.uk/company/05589165 and a Google search reveals quite a few complaints.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-05-2018

Hi @Jamie374

Have a look at the help here for how to proceed https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Contact details here for SP Two from companies house https://beta.companieshouse.gov.uk/company/05589165 and a Google search reveals quite a few complaints.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-05-2018

@Jamie374 To add to the above info and stop this happening again you could also contact customer services https://www.o2.co.uk/contactus and ask for a Bar to all Direct Bill Debits placed on the account.

More info from O2 here

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

I hope you get it sorted soon...

Veritas Numquam Perit

EmilieT · ‎09-05-2018

Thanks @MI5 and @Cleoriff for this info! How are you getting on with this @Jamie374, do you have any additional questions?

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