new upgrade

liene · ‎09-03-2018

av upgraded my concract but on pan was 0.00 up frony cost, but from my bank accaunt av been charged 29.99????

Cleoriff · ‎09-03-2018

@lieneYou should contact customer services and ask why you have been charged https://www.o2.co.uk/contactus

If upgrading you may still have owed something from previous contract....We have no access to your account so it's best to check with O2 CS

Veritas Numquam Perit

MI5 · ‎09-03-2018

Are you sure it’s not just your bill?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-03-2018

@liene It’s either the upfront cost for the phone or your phone bill. Are you on Refresh or a standard contract? My guide here explains about o2 Refresh

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

Martin-O2 · ‎12-03-2018

Hey @liene did you speak to customer services about this unexpected charge?

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