My bill

[Anonymous]

My bill was due on the 23rd of December but is yet to come out ? I did upgrade my tariff recently but they said the mayments would continue to be taken direct debit as normal. Why hasn’t the payment been taken? It’s very futrating.

[Anonymous]

*payments

[Cleoriff]

Hi @Anonymous Have you checked your bank to see if the money has been taken? It may take 24 hrs to update (particularly as you have recently upgraded). If still not showing by tomorrow then give customer services a call https://www.o2.co.uk/contactus

[Anonymous]

Yes I have been monitoring my bank since the 23rd but the payment has not been taken. I upgraded my tariff on the 7th of December to include more data.
🤔 I will call them tomorrow if nothing has changed.

[Cleoriff]

---

@Anonymous wrote:
Yes I have been monitoring my bank since the 23rd but the payment has not been taken. I upgraded my tariff on the 7th of December to include more data.
🤔 I will call them tomorrow if nothing has changed.

---

Best thing to do @Anonymous. We can only give general advice on account issues, but customer services will be able to check this out for you..

My bill is also due on the 23rd and was taken without issue...however I hadn't just upgraded and this may be the 'problem'

[Anonymous]

Okay thank you 😊

[MI5 · Accepted solution]

Your upgrade on the 7th won’t make any difference at all.
Something is wrong if the money hasn’t been taken.
Call and make a manual payment before they cut you off.

[Marjo]

Good morning @Anonymous, please do let us know how you get on with this.