Account detail are incorrect after port in

Anonymous · ‎11-12-2017

I ported in on Friday. Everything is ok with the number texts and data on my iPhone 7+.

The issue is with my online account and O2 app. The temp O2 number is still displayed instead of my ported number.
Also no info is displayed for my tariff or balance. All that is showing is an error message of ‘There is an error, please try later’.

I have phoned support several times over this but none of them have managed to sort this issue out.

Any ideas on my next move?

perran · ‎20-12-2017

I have had exactly the same problem and seem to have ported on the same day as you. After many live chats and calls to customer service I gave up and registered with a different email address. That appears to be working.

Anonymous · ‎20-12-2017

@perranwrote:
I have had exactly the same problem and seem to have ported on the same day as you. After many live chats and calls to customer service I gave up and registered with a different email address. That appears to be working.

Interesting, what network did you come from?

jonsie · ‎20-12-2017

Was there a problem on that date @Martin-O2 or is it only certain customers affected?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎22-12-2017

@Anonymous I've dropped you a private message about this one. Please check it and get back to me when you can!

@jonsie No wider issues around this!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

perran · ‎26-12-2017

I ported from Giffgaff, which uses the O2 network.

MI5 · ‎26-12-2017

I’ve just done this for someone coming from gg to o2 and sent in the form.
Had a text back within the hour saying the port will complete on the 28th.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perran · ‎27-12-2017

I had no problem with the port. It happened exactly as it should. The problem is with registering the ported number in the app and the O2 account, having registered first with the number on the O2 SIM card.

MI5 · ‎27-12-2017

Ah, that will update itself as you use the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-12-2017

@perran

If you click the link below does it send a text to your ported number from giffgaff or the temp O2 number?

https://accounts.o2.co.uk/?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2Fmanage%3Fdeeplink%3Dtrue&overlay...

Cleoriff · ‎27-12-2017

@Anonymous wrote:
@perran

If you click the link below does it send a text to your ported number from giffgaff or the temp O2 number?

https://accounts.o2.co.uk/?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2Fmanage%3Fdeeplink%3Dtrue&overlay=true&deeplink=true

That link just takes me to MY O2 to sign in?

Veritas Numquam Perit

O2

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My bill

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