Account detail are incorrect after port in

[Anonymous]

I ported in on Friday. Everything is ok with the number texts and data on my iPhone 7+.

The issue is with my online account and O2 app. The temp O2 number is still displayed instead of my ported number.
Also no info is displayed for my tariff or balance. All that is showing is an error message of ‘There is an error, please try later’.

I have phoned support several times over this but none of them have managed to sort this issue out.

Any ideas on my next move?

[Anonymous]

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@Cleoriff wrote:

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@Anonymous wrote:

@perran

If you click the link below does it send a text to your ported number from giffgaff or the temp O2 number?

https://accounts.o2.co.uk/?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2Fmanage%3Fdeeplink%3Dtrue&overlay=true&deeplink=true

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That link just takes me to MY O2 to sign in?

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@Cleoriff

If you sign in first then click it then it should take you to your ‘manage’ page. 

When I do it then the page that opens sends an SMS for me to validate. However, the number that it sends it too is the old O2 number. 

[perran]

dez_d. It sends the code to my ported number. I think the old account that I set up with the O2 number is now dormant. I cannot sign in to it. The new account I set up with a different email address works but I look at that email rarely, hence the slow responses.