Unlimited txts

[Anonymous]

Why do I get charged for txts when I signed up for unlimited txts

[Bambino · Accepted solution]

@Anonymous If the texts included emojis or pictures, they are considered MMS (Multi-Media Messages) and are outside your allowance of unlimited texts and are chargeable.

[Cleoriff]

@Anonymous  Unlimited texts are just that.

If, as @Bambino states you have have been sending anything with emoji's, pictures or group messages you will get charged extra as these are classed as MMS. To avoid this happening again please read the information in this guide 

https://community.o2.co.uk/t5/How-to-guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

[MercedesS]

Hello @Anonymous,

Please follow @Cleoriff and @Bambino advice and let us know if it helps 

The O2 community is a group of customers like you. So if you still need assistance with your account, please find the best way for you to get in touch with Customer Service here.

We hope to see you around 

Thanks @Bambino and @Cleoriff for your amazing help 

[MI5]

Your unlimited texts only included uk mobiles too so you can’t text short codes like the ones for competition entries, any premium text lines or any international numbers.
Help on those here
https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges