Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 238947 Views
  • 2 replies
  • 2 kudos

Resolved! changing address

I need to change my address to order a new phone as i lost my old one but you need to send a code to your phone to change the address which of course i have lost, how do i get around this? can the code be sent to your email? Thanks

Anonymous by Not applicable
  • 1990 Views
  • 3 replies
  • 0 kudos

Resolved! Being charged for something I have already paid for!

I am hoping someone can help me here! My contract for £43 a month (unlimited calls, texts and a gig of data that I never use) on my old phone ended on 22/7/17 I upgraded that day to my new phone and stayed with O2 (big mistake!!!) on a contract for £...

Anonymous by Not applicable
  • 2561 Views
  • 16 replies
  • 0 kudos

Resolved! incorrect charges in recent bill

my recent bill contains 4 charges for sending text messages from Northern Ireland to Guernsey. Surely both these countries are in the UK and therefore no charge should be made!

Anonymous by Not applicable
  • 2405 Views
  • 11 replies
  • 0 kudos

Resolved! ending a phone call

My question is,when someone is on O2 pay as you go who is speaking to someone else on O2 pay as you go.When one of the people hang up and the other one does not.The person who as not hung up do they still get charged and credit run down until they ei...

Anonymous by Not applicable
  • 1042 Views
  • 2 replies
  • 0 kudos

Resolved! telephone number

Can someone please give me a telephone number for O2 - I need help with my phone

Anonymous by Not applicable
  • 2389 Views
  • 4 replies
  • 0 kudos

Resolved! Sim only

I currently have a pay monthly sim but was wondering if I can add a phone to my sim only contract.

Anonymous by Not applicable
  • 2363 Views
  • 9 replies
  • 0 kudos

Resolved! Ending my contract and switching to sim only

HiMy 24 month contract ends next month. I don't want an upgrade, I'd ideally like to keep my phone and number and get a sim only deal (still on o2) How do I cancel my contract once the 24th month is up so I don't get charged afterwards? Also once I b...

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Anonymous by Not applicable
  • 30692 Views
  • 12 replies
  • 0 kudos

Resolved! First bill

Took out pay monthly contract on 08/08 and got email with my first bill today 09/08. Its for the full amount which will come out in 2 weeks. Just wondered why its a months bill when it will only have been active 2 weeks?? Is it in advance or somethin...

Anonymous by Not applicable
  • 5877 Views
  • 4 replies
  • 0 kudos

Resolved! Change email adress

Hi, I want to change my email adress can someone tell me how can I do it, please?Your staff is not available whole day in live chat! Can someone helps me? ThanksJoanna Kusak

Anonymous by Not applicable
  • 1732 Views
  • 8 replies
  • 0 kudos