Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2 o2 sim swaps

hi, me and my mum have o2 contracts, one is due to finish in september, and second one is pay monthly sim, are we able to swap numbers? thank you

Resolved! Give notice to cancel contract

My contract ends in August So i want to give notie to cancel as I have gone to another network and no longer want to be an 02 customer.

Resolved! family plan and free tablet

I have texted 21500 twice now (13th June and 25th June) for the family plan loyalty been told twice will be in contact within 3 days still waiting. I was also told i will recieve a free tablet in the post heard nothing of that since purchase on the 8...

Resolved! help i losst my phone!

O2 web chat is down! please help....what do I do?

Resolved! Lost sim card

I have lost my sim card, i need to cancel the current one and get a new one. How do i get a new one?

Resolved! Making payments

I thought i tried to pay my monthly bills early, but it looks like i've made an extra payment. How can i tell? Thanks.

Resolved! SIM only at end of contract

My contract is ending soon. I planned to change to another supplier but, if I stay with O2 but change to a SIM only plan will I keep the same SIM card? Thanks.

Resolved! Free Tablet?

I recently upgraded to refresh and was offered a Samsung tablet. First bill payed, how do I claim this now?

Resolved! 4G Calling & Data

So I've for 15g data and this month I've blown it away. After thinking what have I done differently, the only thing I did was activate 4g calling in my phone's menu. I had assumed I already had done this months back but.... Does the 4g calling use yo...

Resolved! Payments - Non Refresh and a Normal Contract

I have a Pay Montly phone contract that comes out of my Bank by Direct Debit every month. I have recently ordered a Samsung Galaxy Tab A 10.1 2016 on Refresh. My question is Does the Airtime and the Device Payments come out at the Same time or do I h...

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