Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to connect to any 4g network in Kos

I'm currently in Kos and have been trying to connect to a 4G network but after five days it still isn't happening. My wife is also an O2 pay monthly customer and was able to connect on her first attempt.The details;O2 pay monthly contractSony Xperia ...

Resolved! Replacement phone

Hi, Im just wondering what is an acceptable amount of time to have to wait for my replacement phone when claiming on my insurance. I have liaised with the insurance firm directly and they have told me my claim has been approved however they are out o...

Resolved! Managing children's phones

My sons phone tariff has now been changed to reflect his usage but I would like the data and calls to stop working once he reaches his usage cap. Can I do this and how do I go about it?

Network mast problems near Doncaster airport

Believe there is an issue with a mast near the airport, causing issues with phone calls not being received etc. Need my phone for my job and it seems to have been an issue for weeks, all I get from the status checker is that it is being looked at by ...

Resolved! Email contact

Does O2 have a contact email address for a question that doesn't fit into anyof the general categories listed, I actually need to mail, not phone or Webchat.Try as I might, I could not find one ! Thanks folksL.

Resolved! Cancelling bolt ons

Hi, my name is Lorraine and I'm new to this forum. I am registered with My 02 and have been trying to cancel a Bolt on via My 02 and although website says you can, it only gives the option of Swapping, apart from phoning 02, can anyone tell me how to...

Resolved! Not Recieved Delivery

I ordered an Apple iPhone 5s in Perfectly Fine condition from the like new section on Saturday and chose my delivery date to be Monday. It is now Wednesday afternoon and I have not yet recieved my delivery. The last email I received was early Sunday ...

Resolved! Snackgames scam?

I have just received a message claiming to be a receipt from "snackgames" it reads FreeMsg: You've subscribed to SnackGames for £2.99 a week after a 24 hr free trial from Snack Games until you text STOP to 89365 to opt out. HELP? 03308080653.I did no...

Resolved! Data issue

Hi, I'm trying to add a top up data bundle to my device but it isnt letting me due to having just upgraded by tarrif. My new tarrif doesnt start till the 12th Sep but I still need a data top up before then?

Resolved! Expiry rules

Just bought a couple of PAYG SIMs and added the £10 top up to each of them. What is not clear anywhere what is required to keep this SIM alive after 6 months. My understanding was that it had to be a chargeable event for it to continue, whereby charg...

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