Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 271941 Views
  • 2 replies
  • 2 kudos

Resolved! Roaming Charges

Beware when in Rhodes Greece O2 have charged me for roaming inTurkey. They refuse to budge and more or less say it is my fault. I have been with them for nearly 20 years and now will cancel both my contracts and go with BT

Guide16 by Level 2: Apprentice
  • 4986 Views
  • 10 replies
  • 0 kudos

Resolved! Missing credit

I bought a new phone independently in July, and added to a long standing SIM only contract. The first month, I used a COLOSSAL amount of data, which I think was mainly downloading all the apps I had on my old device. I topped up close to the end of t...

jennysue by Level 1: Joiner
  • 1401 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling Plan After New Bill

What a friendly community this looks like (Butters up members, before asking dumb question) Having joined, I'm on my way out, so our meeting will be brief. I have my PAC, I have my shiny new SIM, ready to be activated, and although I'm still waiting ...

Anonymous by Not applicable
  • 1098 Views
  • 3 replies
  • 0 kudos

Resolved! Swapping phone numbers between two O2 sims

I currently have two contracts under the one account with O2: A sim only plan that is about half way through a 12 month contractAn phone on a Refresh Plan that is about half way through Is it possible to swap the phone numbers between the two contrac...

peter312 by Level 1: Joiner
  • 3220 Views
  • 6 replies
  • 0 kudos

Resolved! VAT bill for air time and call time

I am finding it really difficult to get copies of previous air time and call time bills showing VAT.They can be posted to me with a charge but why should I pay for these?Why can't I download VAT bills or have them emailed to me? I cannot be the only ...

Anonymous by Not applicable
  • 2548 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Refresh - was I ever on it - and what are the upgrade options?

Hi everyone, Hopefully someone can clear this up for me, as I've had a different response from two chat agents, and over the phone to customer services. In August, I took out a pay monthly contract via the O2 website - as my previous credit history h...

Anonymous by Not applicable
  • 2548 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to connect to any 4g network in Kos

I'm currently in Kos and have been trying to connect to a 4G network but after five days it still isn't happening. My wife is also an O2 pay monthly customer and was able to connect on her first attempt.The details;O2 pay monthly contractSony Xperia ...

Anonymous by Not applicable
  • 3651 Views
  • 12 replies
  • 1 kudos

Resolved! Replacement phone

Hi, Im just wondering what is an acceptable amount of time to have to wait for my replacement phone when claiming on my insurance. I have liaised with the insurance firm directly and they have told me my claim has been approved however they are out o...

Anonymous by Not applicable
  • 1227 Views
  • 4 replies
  • 0 kudos

Resolved! Managing children's phones

My sons phone tariff has now been changed to reflect his usage but I would like the data and calls to stop working once he reaches his usage cap. Can I do this and how do I go about it?

Anonymous by Not applicable
  • 1053 Views
  • 2 replies
  • 0 kudos