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Anonymous
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Why didn't my 10 pounds upgrade to a big bundle?

I have been a customer of O2 for years and every time I add 10 pounds on my phone at the correct time I usually get my Big Bundle allowance no problem. This time however it didn't register and I have already run out of minutes. Is there any way to get my money back and restore the Big Bundle promotion?

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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: Why didn't my 10 pounds upgrade to a big bundle?

You need to contact customer service on 4445 or on live chat. http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,225
Topics: 559
Solutions: 3,480
Registered: ‎04-01-2009

Re: Why didn't my 10 pounds upgrade to a big bundle?

Sounds like you have possibly topped up the wrong number in which case there is nothing they can do. How did you top up? 

If it was on 4444  it should automatically recognise the number. 

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Community Manager
Posts: 6,612
Registered: ‎18-02-2016

Re: Why didn't my 10 pounds upgrade to a big bundle?

Hey @Anonymous did you find out what happened to your topup? 

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