on 20-02-2016 19:53
So. On Tuesday I noticed that I had 'no service' on my iphone 6. I was in the zoo so couldn't do anything, but as soon as I got home, I went on the 02 chat and explained the problem. Turned out that someone had reported my phone lost and requested a new sim, all without my knowledge. I have reported this to the police. I was send a new sim due to security reasons and was told my phone would work again, as soon as I would put the new sim in.
I received my new sim on Thursday and it wasn't working. Back to the online chat and apparentely there were bars on my account which had to be removed. 24 hours later still no luck. I went to the apple store where they restored my iphone and did a diagnostics test - nothing wrong with the headset. The apple person told me to go to the o2 shop and tell them to remove the block.
And so I did. The lady checked everything and I was told my phone was bar-free and should work in 24 hours.
Again nothing. Still no service.
This time I spoke to someone at customer services and to cut a long story short, I was lied too, told the same story. 24 hours later still nothing. Decided to do my own research and found out that my handset is now on the blacklist (I paid £2 for a checkmend report). I have tried to explain this to a customer rep on the chat who assured me everything was absolutely fine with my phone - yes of course, I just made up the whole story! Grrr. Anyway, he then tried to fob me off by telling me to contact customer services by phone, followed by another check and then reassured me my phone was now really unblocked.
Guess what. It still isn't working. I have no working phone.
So my handset is on the blacklist, not my fault! And nobody at o2 can take it off the blacklist? I have been with o2 for 8 years, never had any issues, but I am far from happy now. I have been treated like a liar and nobody actually even tries to help me.
Any one who could give me direct phonenumber of someone within o2 who can solve my problem??
thanks,
sylvia
on 23-02-2016 16:19
on 23-02-2016 16:19
Let us know how you get on @Sylvia1980!
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on 23-02-2016 16:23
on 23-02-2016 16:23
Thanks all. I am tempted to turn it on, but I will wait another 8 minutes.
The suspence..... is killing me
on 23-02-2016 16:25
on 23-02-2016 16:25
Call me when is connected. ...
on 23-02-2016 16:31
on 23-02-2016 16:31
Not working.
I will erase and reset all settings now 😕
on 23-02-2016 16:42
on 23-02-2016 16:42
Not working. I give up. Have pm'd Toby the whole story, hopefully he will be able to help because I don't know what else I could do.
on 23-02-2016 16:49
on 23-02-2016 17:13
on 23-02-2016 17:13
This is really odd. Just put my sim in my other halfs iphone. It seems to connect, but can't make outgoing calls. I called my number via the landline and it says that the number doesn't exist!
His sim didn't work in my iphone either, but expected that.
on 23-02-2016 18:02
on 23-02-2016 18:02
Getting beyond ridiculous. Hopefully your PM to Toby will help get this sorted...
Veritas Numquam Perit
on 23-02-2016 18:18
on 23-02-2016 18:18
on 23-02-2016 18:43
on 23-02-2016 18:43
Well it was reported lost, so blocking it makes sense to me. Just unblocking seems to be a huge issue?