Blacklisted phone, due to fraude on my account, impossible to resolve??

[Sylvia1980]

So. On Tuesday I noticed that I had 'no service' on my iphone 6. I was in the zoo so couldn't do anything, but as soon as I got home, I went on the 02 chat and explained the problem. Turned out that someone had reported my phone lost and requested a new sim, all without my knowledge. I have reported this to the police. I was send a new sim due to security reasons and was told my phone would work again, as soon as I would put the new sim in.

I received my new sim on Thursday and it wasn't working. Back to the online chat and apparentely there were bars on my account which had to be removed. 24 hours later still no luck. I went to the apple store where they restored my iphone and did a diagnostics test - nothing wrong with the headset. The apple person told me to go to the o2 shop and tell them to remove the block.

And so I did. The lady checked everything and I was told my phone was bar-free and should work in 24 hours.

Again nothing. Still no service.

This time I spoke to someone at customer services and to cut a long story short, I was lied too, told the same story. 24 hours later still nothing. Decided to do my own research and found out that my handset is now on the blacklist (I paid £2 for a checkmend report). I have tried to explain this to a customer rep on the chat who assured me everything was absolutely fine with my phone - yes of course, I just made up the whole story! Grrr. Anyway, he then tried to fob me off by telling me to contact customer services by phone, followed by another check and then reassured me my phone was now really unblocked.

Guess what. It still isn't working. I have no working phone. 

So my handset is on the blacklist, not my fault! And nobody at o2 can take it off the blacklist? I have been with o2 for 8 years, never had any issues, but I am far from happy now. I have been treated like a liar and nobody actually even tries to help me.

Any one who could give me direct phonenumber of someone within o2 who can solve my problem??

thanks,

sylvia

[jonsie]

My god, it's really scary how these people can disrupt your life and cause you all ends of trouble and stress. Hopefully they got nothing at all for their devious deeds.

[Sylvia1980]

So I just called action fraude again and reported it again. My O2 account is on extra security.

Although I feel pretty cr*p, I must admit that the person I have spoken to ( a lady in the fraude department ) has been really nice to me, and within half an hour of speaking to her, my phone was working again. I have also been offered compensation, so all happy about that.

I am still not quite sure why those bars weren't removed any earlier, but it works again now, that's the main thing.

Thank you all so much for your help 🙂

[jonsie]

At least the phone is sorted now and you can hopefully get on with your life. Just check any online accounts and your credit file to be sure nothing has been taken or ordered in your name.

[Cleoriff]

Really glad it's sorted @Sylvia1980. Please don't think of leaving us...we will expect you to join in with the forum now. An expert on perseverance....:smileywink:

[MI5]

Its because they have completed their investigation. Like I said, it wouldn't happen before that.
All this additional hacking is quite a cause for concern though.

[Sylvia1980]

I won't leave just yet

I am just quite shocked there are people out there wanting to do me harm, that's what is is essentially. I have no idea who it is. I am an easy going person, mum of two young kids and as far as I know, I have no enemies. I pretty much get on with everyone. I know it's not personal, but still. It's difficult to take this - I started doubting myself. Have I done something wrong maybe? But also, I am quite knowledgable about the online world, I would never fall for those scam emails which ask for your details. I am very careful with my details, never give out anything which could compromise my safety. I thought anyway. I must have opened a way for a fraudster, but where? I keep thinking, thinking and thinking but can't think of anything. It is really frustrating!

[jonsie]

Your details are on data bases everywhere and can be passed on, sold or hacked unfortunately. It could happen to any of us at any time. We have to be vigilant all the time. It's only till it happens to you that you realise just how easy it is these days no matter how careful you are. 

[gindygoo]

Hope you're ok @Sylvia1980 I've recently had a identity theft so I know the stress. I was lucky and caught it in the very beginning (a neighbour setup an account with my details with Scottish Power, this is to get a utility bill with my name on it at a different addy) only the fact the postie noticed my name on an address a few doors away and gave me the post did I catch it!

There's all sorts of hoops to jump through, but your bank should coordinate the majority of the work with police.

Btw if they've not managed to get any money yet, the police may well decide not to investigate (they tried this with me but I flipped and became their most annoying complainant) but don't stand for it. Insist something is done!

Anyway I really do hope things pan out ok for you, and we're always here to chat should you need to vent!

Charlie xx

[Sylvia1980]

Oh I am so sorry you've had to go through this 😕

I think I know where they have found me though. A very close friend of me suffered a cardiac arrest back in Sept, he survived but is now severely brain damaged. The BBC and ITV have both reported about it, it's very, very public.

In October I started crowdfunding for my friend. We managed to raise over 25k. The crowdfunding page has my name on it, so they probably see my name, that £25k and think that I have all that money in my account (of course I haven't!). That's the only thing I can think off. And it makes me even more angry. Although he is still alive, his wife is now at home alone with two very young children who will probably not even remember what their dad used to be like (they are only 2 and 8 months!). Someone had the intentions to steal money which is meant for treatments, to make their daddy better. I mean, how low can you go?

[MI5]

Some people are just despicable 😞