Billing

[Jane66]

Hi 

I actually paid the wrong bill today instead of paying off my device plan I actually paid the airtime one instead which normally comes off by direct debit can I get that changed 

[pgn]

@Jane66 - You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

[Jane66]

i just want to speak to an actual human but everytime i try all i get is virtual nonsense is there an actual telephone number i can try that i can actually speak to someone

[pgn]

All here, @Jane66 

Guide: How to find help & contact O2 

[MI5]

You were given the number to call here previously @Jane66 

In case you missed it https://community.o2.co.uk/t5/Pay-Monthly/Billing/td-p/1751349