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Jane66
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Hi 

I actually paid the wrong bill today instead of paying off my device plan I actually paid the airtime one instead which normally comes off by direct debit can I get that changed 

 

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pgn
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@Jane66 - You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

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Jane66
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i just want to speak to an actual human but everytime i try all i get is virtual nonsense is there an actual telephone number i can try that i can actually speak to someone

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pgn
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MI5
Level 94: Supreme
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You were given the number to call here previously @Jane66 

In case you missed it https://community.o2.co.uk/t5/Pay-Monthly/Billing/td-p/1751349

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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