Billing issues

[Taylor29]

Hi is anyone else getting charged more in their bill and how are u getting it resolved if any ive been trying to ring but keep getting cut off and no where I can speak to anyone on here don't understand why they have charged me double than normal and charging me again next month

[O2Stacey]

Hi @Taylor29 

You can look into your bills via the My O2 app to understand why you have been charged extra. Guide: My O2 - Bills section You can also contact the payment management team. 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Hope this helps

Stacey  

[joparker7]

Yes when I top up my daughter's pay as you go sim money disappearing then having to top up double amount.
Can't speak to anyone.

[jonsie]

Your daughter will be on a big bundle where money is taken for allowances each month

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[Cleoriff]

Hello @jonsie 

Pleased to see you matey.

[jonsie]

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@Cleoriff wrote:

Hello @jonsie 

Pleased to see you matey.

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not sure how long I will be staying

[joparker7]

Yes £10 per month 23rd. Topped up 22nd £8.80 taken so not enough for her bundle. Second time happened.