Billing Date

[Katie99]

How do i change my biling date,

online advice is to contact O2,

tried to call got cut off,

tried to start an online chat but the service isnt active!

Help!

[Bambino]

@Katie99 You just have to keep trying: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@Katie99 

Not sure if our online account advisors can do this but I'll ask @O2Waqas to see if he can help?

[O2Waqas]

Yes we can certainly have a look @MI5 Thank you for the tag

@Katie99 I will send you a private message so we can look into this further

Thanks

[MI5]

Thanks @O2Waqas