on 08-02-2024 13:37
on 08-02-2024 13:41
It is a bit dire at the moment. Sadly we are all customers here so can't help if it is an account issue.
Perhaps try the social media teams
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
on 08-02-2024 14:37
Hey (username)
This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
Guide: How to find help & contact O2
Guide: How to Pay Your Bill (Airtime & Device Plans)