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Jlundy1970
Level 1: Joiner
  • 2 Posts
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Absolutely ridiculous service query not resolved and keep getting cut off

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Enlli
Level 69: Guiding Light
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It is a bit dire at the moment. Sadly we are all customers here so can't help if it is an account issue.

Perhaps try the social media teams

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Jlundy1970 

Hey (username)

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

Guide: How to find help & contact O2 

Guide: My O2 - Bills section 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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