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Bill

Deirdre1
Level 1: Joiner
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Hi there I paid my bill late by my card and this morning o2 is taking the payment again

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madasaf1sh
Level 66: Unequalled
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@Deirdre1 

 

Was the payment due to be taken by Direct Debit, as they do retry it and they can't be stopped once processing has started. 

 

You can request a refund from Customer Services once the payment has been processed. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Anonymous
Not applicable

@Deirdre1 Hi, If you have online or phone banking you can normally still stop a direct debit the same day before the end of business. This will stop payment today, but you will have to reset the direct debit back up for future payments.

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