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Bill

Deirdre1
Level 1: Joiner
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Hi there I paid my bill late by my card and this morning o2 is taking the payment again

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madasaf1sh
Level 76: Forum Legend
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@Deirdre1 

 

Was the payment due to be taken by Direct Debit, as they do retry it and they can't be stopped once processing has started. 

 

You can request a refund from Customer Services once the payment has been processed. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Anonymous
Not applicable

@Deirdre1 Hi, If you have online or phone banking you can normally still stop a direct debit the same day before the end of business. This will stop payment today, but you will have to reset the direct debit back up for future payments.

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