on 20-08-2016 12:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2016 12:14
Before anyone asks i cant get a over draft i cant lend money etc all i have is 60 quid to last me till i get paid
What do i do?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2016 12:21
Hi @Anonymous you need to give customer services a call asap and explain your circumstances. if you do nothing you will get cut off http://www.o2.co.uk/contactus
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2016 12:21
Hi @Anonymous you need to give customer services a call asap and explain your circumstances. if you do nothing you will get cut off http://www.o2.co.uk/contactus
Veritas Numquam Perit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2016 12:43
Hi, I have also had a similar problem, i did speak to somebody in the customer service team and explained the problem earlier on this week and he assured me that my phone connection would be ok and i could pay my bill in full at the end of the month, however i received an email yesterday saying my phone would be disconnected and today it has. how can i get this resolved?
- 127591 Posts
- 834 Topics
- 7586 Solutions
on 20-08-2016 13:05
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2016 13:05
Hi @Anonymous The only thing you can do is contact CS again. If they said you can pay by the end of the month it should be on your notes ... http://www.o2.co.uk/contactus
Veritas Numquam Perit
- 95620 Posts
- 612 Topics
- 7137 Solutions
on 20-08-2016 14:47
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2016 14:47
The problem is that the system is automated and whatever customer service tell you, it seems no one can override the automated process. Easy to say that direct debit is the way to go and peoples circumstances differ and are subject to change. The only way to get the phone unbarred is to call o2 but they will probably need some partial payment at the very least. Under extreme circumstances they will put a payment plan in place but won't reconnect the phone until full payment has been received. Hard cold facts I'm afraid.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2016 16:16
Simple as that.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 21-08-2016 10:04
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2016 10:04
I have been in dispute with o2 for a month now over text I received of an adult nature premium rate (which I never subscribed to!) & picture messaging which is free in my bolts ons. I need to send pictures through my job. I've always paid my bills (8 years plus) without checking them, but over the last 3 months they were getting higher & higher!
so I contacted o2 & a polite guy assured me it would be looked intogoing back over a few years, & I would not be disconnected if I paid my monthly tarrif, which I did.
I just went to Spain & had all my train & plane tickets on my emails & got a call at Malaga airport on my return to say they were cutting me off which caused me no end of problems & money.
After being with o2 for over 10 years I'm leaving them & they will have to take me to court to get any more money off me as I'm really unhappy with there attitude & rudeness of the staff I spoke to in Malaga. Thanks for spoiling what was a wonderful holiday!
- 81 Posts
- 10 Topics
- 1 Solutions
on 21-08-2016 10:20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2016 10:20
@Anonymous wrote:
I just went to Spain & had all my train & plane tickets on my emails & got a call at Malaga airport on my return to say they were cutting me off which caused me no end of problems & money.
Sorry to hear this. It's always a good idea to have paper copies of all your travel documents when travelling internationally.
- 151755 Posts
- 650 Topics
- 28843 Solutions
on 21-08-2016 10:28
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2016 10:28
@Anonymous sorry to hear of your problems but just wanted to let you know of this is a customer forum, not o2.
If you would like to escalate this contact complaints off this link http://www.o2.co.uk/contactus or send a pm to @Toby
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-08-2016 10:44
But in my view I don't owe them anything they owe me for changing me for pictures for years that should have been free! That's what the guy at CS told me