Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missed 02 payment

Missed my o2 payment on the 17th , tried to contact customer serves but i did noy get thru.

Resolved! Changing phone number

Does anyone know how easy it is just to change my number, don't need a phone as just had an upgrade, but for personal reasons I need the number changing.

Resolved! Bill payment and reconnectiom

Hi i have recently gone through a take over at my work place and have been unable to pay my bill because of this and me been paid short i am usually pretty good with paying on time but on this occasion i can not pay it untill the 9th of sept and toda...

Resolved! Overpaying?

Hello all! So i'm back on an O2 contract, i just thought i'd ask, is deliberately overpaying a bill possible? I'll give an example scenario: My bill is £36/month (£18 device plan and £18 tarrif/sim), lets say at some point in the month i have £72 or ...

Resolved! Upgrade weird message

I checked online said in stock and rang to reorder a refurbished phone and my upgrade Stuston us showing this weird message. We're sorting out your upgrade order. As soon as we're done, we'll update your tariff details and let you know when you can u...

Resolved! Direct Debit Problems

Hi,I am getting increasingly frustrated with this. New back account (now over 3 old weeks as I type this) - attempted to manually change direct debit for my o2 payments page.Get error "incorrect sort code or account number"Tried a few days later, sam...

Resolved! Travelling to a mix of countries both inside and outside the O2 travel area

Hi All, say you are travelling to a mix of countries that are both inside and outside the O2 Travel bolt on? In this case would the £120 cap apply to all your travel or would you be charged £4.99 per day for the USA for example and when travelling on...

Resolved! upgrading via Carphone Warehouse

I am a long term o2 pay monthly customer. I have had my handset for about 30 months so after the device was paid off I have been paying airtime only because of the Refresh scheme. Am now keen to upgrade and want the S7 in silver but as o2 do not offe...

Strong 4G signal at Kings Cross but infinite ping and zero data

Hi O2 team and users Not sure where to report this, but 4G seems to have been broken at Kings Cross station for the last week or so. Phones show strong 4G signal, but aren't able to get any data. Tried rebooting the phone, but makes no difference. Ge...

Problems with o2 web top up/automatic top up

I have had an automatic top up set up online for a long time whereas a set amount is topped up on my phone on the 1st of every month. I've never had a problem with this. Today for some reason this hasn't been added, logged in online & it shows no sig...

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