Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Going travelling and i still have 6 months left on my contract

Hello, I'm going away travelling for 7 months in January 2017, but my contract doesn't expire until June 2017. Is it possible for me to downgrade my contract to a pay as you go sim (i'm guessing I have to pay off the device plan), which I'd then be a...

Resolved! travelling and then moving abroad - phone contract advice (for a technophobe)

Hello all, I'm setting off for 3 months in central america in October 2017, before then flying to NZ in January 2017, for an unknown period of time, but for at least a year. I am a complete technophobe when it comes to phones / contracts and understa...

Resolved! Cancelling my contract

I have tried phoning the 202 number twice, waited 20 minutes both times and both times once I got through to an adviser they put the phone down on me. I want to cancel my contract as I've finished the payments for it. How can I cancel it without havi...

Resolved! Is There a Charge For Unanswered Calls?

I have a basic mobile phone that I keep for emergencies on my bike. Today I got a new phone as I decided to retire the old 20 year old Nokia! When I had changed the sim over to the new phone, I rang my home number to check that it was working but can...

Resolved! Halesowen - "Sorry a phone mast in this area isn't working"

Hi, Both my wife and I are on 02 and haven't had any problems before. However, there seems to be an issue with a mast not working. We have the TU app, but thats not much use when you leave your home. Appreciate that things go faulty, that's life, but...

Resolved! O2 Travel Daily charge for text messages failure to send

Will anyone be charged for this? such as attempting to send a message to 10086 won't success because pressing the wrong SIM when sending the message.

Non-existing coverage wherever there is a crowd!

I visit different sports and cultural events throughout London frequently, and almost 80% of the time I run into trouble with connecting to the network. The post is lengthy and I vent my frustration, so TL : DR am I the only one who can't connect to ...

Resolved! Missed 02 payment

Missed my o2 payment on the 17th , tried to contact customer serves but i did noy get thru.

Resolved! Changing phone number

Does anyone know how easy it is just to change my number, don't need a phone as just had an upgrade, but for personal reasons I need the number changing.

Resolved! Bill payment and reconnectiom

Hi i have recently gone through a take over at my work place and have been unable to pay my bill because of this and me been paid short i am usually pretty good with paying on time but on this occasion i can not pay it untill the 9th of sept and toda...

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