Big bundle

[Anonymous]

Hi, I pay £10 for a bing bundle - 100 texts, 100 mins and 1G data. This month when I topped up and checked my balance I have had a reply saying, "You either don't have a Bolt On or you have a Bolt On that we cannot provide a balance for such as O2 Friends." And I received another this morning saying, "Sorry, you need a balance of at least £10 to get your £10 data Big Bundle this month." I topped up £10 yesterday!!!

Please can you look into this for me?

[Cleoriff · Accepted solution]

Hi @Anonymous This isn't customer services ..it's a community forum so we can't look into this for you.

Big Bundles work by taking your credit in exchange for data minutes and texts...see here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you have any other issues then you really need to contact customer services https://www.o2.co.uk/contactus

[Anonymous]

Thanks, i relalised this after I posted it and am now on live chat. This was where O2 sent me grrrr! Thanks.

[MI5]

Call 4445 to speak to customer services.
If you used any credit after your top up you would need to top up again to get your bundle.

[Cleoriff]

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@Anonymous wrote:

Thanks, i relalised this after I posted it and am now on live chat. This was where O2 sent me grrrr! Thanks.

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Interesting @Anonymous. We thought O2 were sending customers here for advice. You have confirmed that...:smileywink:

You would be better to call using 4445.. rather than speak to live chat though....Speaking to CS is better for any account issues..

[MI5]

That’s why I suggested calling although should be simple enough to sort out.

[jonsie]

Hopefully you topped up the correct number.... 

[Marjo]

Hello @Anonymous! Just wanted to ask how you're getting on with the Bundle and if you were able to sort it out with Customer Service? 

Cheers @Cleoriff, @MI5 and @jonsie!