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Big bundle

Anonymous
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Hi, I pay £10 for a bing bundle - 100 texts, 100 mins and 1G data. This month when I topped up and checked my balance I have had a reply saying, "You either don't have a Bolt On or you have a Bolt On that we cannot provide a balance for such as O2 Friends." And I received another this morning saying, "Sorry, you need a balance of at least £10 to get your £10 data Big Bundle this month." I topped up £10 yesterday!!!

Please can you look into this for me?

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Cleoriff
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Hi @Anonymous This isn't customer services ..it's a community forum so we can't look into this for you.

Big Bundles work by taking your credit in exchange for data minutes and texts...see here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you have any other issues then you really need to contact customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

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Cleoriff
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Hi @Anonymous This isn't customer services ..it's a community forum so we can't look into this for you.

Big Bundles work by taking your credit in exchange for data minutes and texts...see here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If you have any other issues then you really need to contact customer services https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Thanks, i relalised this after I posted it and am now on live chat. This was where O2 sent me grrrr! Thanks.

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MI5
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Call 4445 to speak to customer services.
If you used any credit after your top up you would need to top up again to get your bundle.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@Anonymous wrote:

Thanks, i relalised this after I posted it and am now on live chat. This was where O2 sent me grrrr! Thanks.


Interesting @Anonymous. We thought O2 were sending customers here for advice. You have confirmed that...:smileywink:

You would be better to call using 4445.. rather than speak to live chat though....Speaking to CS is better for any account issues..

Veritas Numquam Perit

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MI5
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That’s why I suggested calling although should be simple enough to sort out.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Marjo
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Hello @Anonymous! slight_smile Just wanted to ask how you're getting on with the Bundle and if you were able to sort it out with Customer Service? 

 

Cheers @Cleoriff@MI5 and @jonsiesmiling

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