on 02-11-2017 09:02
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on 02-11-2017 09:02
Hi, I pay £10 for a bing bundle - 100 texts, 100 mins and 1G data. This month when I topped up and checked my balance I have had a reply saying, "You either don't have a Bolt On or you have a Bolt On that we cannot provide a balance for such as O2 Friends." And I received another this morning saying, "Sorry, you need a balance of at least £10 to get your £10 data Big Bundle this month." I topped up £10 yesterday!!!
Please can you look into this for me?
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on 02-11-2017 09:07
Hi @Anonymous This isn't customer services ..it's a community forum so we can't look into this for you.
Big Bundles work by taking your credit in exchange for data minutes and texts...see here https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you have any other issues then you really need to contact customer services https://www.o2.co.uk/contactus
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on 02-11-2017 09:07
Hi @Anonymous This isn't customer services ..it's a community forum so we can't look into this for you.
Big Bundles work by taking your credit in exchange for data minutes and texts...see here https://www.o2.co.uk/help/pay-as-you-go/big-bundles
If you have any other issues then you really need to contact customer services https://www.o2.co.uk/contactus
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on 02-11-2017 09:10
Thanks, i relalised this after I posted it and am now on live chat. This was where O2 sent me grrrr! Thanks.
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on 02-11-2017 09:10
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on 02-11-2017 09:10
If you used any credit after your top up you would need to top up again to get your bundle.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-11-2017 09:24
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on 02-11-2017 09:24
@Anonymous wrote:Thanks, i relalised this after I posted it and am now on live chat. This was where O2 sent me grrrr! Thanks.
Interesting @Anonymous. We thought O2 were sending customers here for advice. You have confirmed that...:smileywink:
You would be better to call using 4445.. rather than speak to live chat though....Speaking to CS is better for any account issues..
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on 02-11-2017 09:55
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on 02-11-2017 09:55
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-11-2017 18:35
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on 02-11-2017 18:35
Hopefully you topped up the correct number....
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on 03-11-2017 14:16