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Been charged for a photo message I didn't send

Milesfb
Level 1: Joiner
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on ‎22-08-2023 13:47

on ‎22-08-2023 13:47

I've just looked at my bill and I have been charged a photo message on 4th August at 00:21 hours which did not have a photo in it. I want that money refunded please.

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MI5
Level 94: Supreme
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on ‎22-08-2023 13:54

on ‎22-08-2023 13:54

@Milesfb 

It doesn't have to have a photo, it's the number of characters that triggers an MMS.

Guide: Accidental MMS Sending and How to Avoid it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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