This is a community of o2 customers @Dollabill so we can't amend anything for you.
If you had an extra as a sign up bonus then perhaps the free period has ended.
To remove the extra, see the guide below:
Guide: Adding and removing O2 Extras
If this is not the case, then you need to get in touch with customer services:
You can call 202 from a pay monthly phone, or 0344 809 0202 from another phone.
If your phone is not working, then use Skype and call 0800 902 0217.
Guide here Guide: A Guide to Skype
Finally try messaging on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
