on 04-06-2015 06:15
Solved! Go to Solution.
on 04-06-2015 06:36
on 04-06-2015 07:05
Hi @Anonymous This is a customer to customer forum. We have no access to your account at all. Only O2 can sort this for you. You need to ring them as soon as possible http://www.o2.co.uk/contactus
04-06-2015 07:14 - edited 04-06-2015 07:17
I have read your posts again and it does look as if they have taken everything 'they think' is owed on the iPhone...then cut it off ....which is what I dont understand? There would have been no need to bar the phone if full payment had been made (Unless payment had been outstanding for some time) As I say, without any account details, ringing CS is the only advice we can give really.... Best of luck. Its a hell of a lot of money to be taken out of your account...
on 04-06-2015 08:18
When you say you haven't used it for a while, did you miss a payment.? Shouldn't happen if you are on a direct debit but you need to speak to them to find out why this has happened.
on 04-06-2015 08:41
He has a dd but for whatever reason o2 have taken the full amount of the refresh contract. I can only think that it failed to take last month for some reason?
on 04-06-2015 09:12
I have a 2nd phone with O2 don't use it much. I have come to use it again and it just says no service. I've looked at my account this morning and O2 have taken just over £1100 which it seems for the cost of the device. Is there a way of getting the phone reconnected and some of the money back? I'm a good customer spending over £150 a month on my main phone plus an iPad with them.
Whatever issue there may have been with the account, I'm surprised that O2 didn't seek to find a resolution, before they took such action. That's the first question that I would want answering.