Barred iPhone and £1100 gone from my bank

[Anonymous]

I have a 2nd phone with O2 don't use it much. I have come to use it again and it just says no service. I've looked at my account this morning and O2 have taken just over £1100 which it seems for the cost of the device. Is there a way of getting the phone reconnected and some of the money back? I'm a good customer spending over £150 a month on my main phone plus an iPad with them.

[Anonymous]

They have taken £660 which I assume is the device plan and £479 which I think can only be the bill. I've never had any problems with my bills in the 10+ years I've been with them, spending a minimum of £100 each month. One month after 6 weeks in Brazil was £1700 which was paid on time. They tell me that I am a platinum customer. I don't mind paying whatever I owe in call time and tariffs but if they refuse to return the £660 device plan they will lose a customer

[Cleoriff]

Hi @Anonymous This is a customer to customer forum. We have no access to your account at all. Only O2 can sort this for you. You need to ring them as soon as possible http://www.o2.co.uk/contactus

[Anonymous]

Thanks. Was just after some advice before calling them

[Cleoriff]

I have read your posts again and it does look as if they have taken everything 'they think' is owed on the iPhone...then cut it off ....which is what I dont understand?  There would have been no need to bar the phone if full payment had been made (Unless payment had been outstanding for some time) As I say, without any account details, ringing CS is the only advice we can give really.... Best of luck. Its a hell of a lot of money to be taken out of your account...:smileysad:

[Anonymous]

It's all I had. They've taken the lot.

[jonsie]

When you say you haven't used it for a while,  did you miss a payment.? Shouldn't happen if you are on a direct debit but you need to speak to them to find out why this has happened. 

[Anonymous]

Everyone should have a direct debit in place then this sort of thing won't occur

[jonsie]

He has a dd but for whatever reason o2 have taken the full amount of the refresh contract. I can only think that it failed to take last month for some reason? 

[Anonymous]

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@Anonymous wrote:
I have a 2nd phone with O2 don't use it much. I have come to use it again and it just says no service. I've looked at my account this morning and O2 have taken just over £1100 which it seems for the cost of the device. Is there a way of getting the phone reconnected and some of the money back? I'm a good customer spending over £150 a month on my main phone plus an iPad with them.

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Whatever issue there may have been with the account, I'm surprised that O2 didn't seek to find a resolution, before they took such action. That's the first question that I would want answering.

http://www.o2.co.uk/how-to-complain/complain