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Barred iPhone and £1100 gone from my bank

Anonymous
Not applicable
I have a 2nd phone with O2 don't use it much. I have come to use it again and it just says no service. I've looked at my account this morning and O2 have taken just over £1100 which it seems for the cost of the device. Is there a way of getting the phone reconnected and some of the money back? I'm a good customer spending over £150 a month on my main phone plus an iPad with them.
Message 1 of 18
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Anonymous
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Spoken to O2 and they have sorted it. For some reason the DD didn't go but the others did. Strange!! Anyway I'm relieved to have the money back in my account.
Message 11 of 18
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MI5
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Good news.
Speaking to an advisor is usually to best way to resolve these things.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 18
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Cleoriff
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Is it back in your account already @Anonymous ? If so, thats pretty good going....you normally have to wait for at least a week....

Veritas Numquam Perit

Girl in a jacket
Message 13 of 18
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MI5
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If it's a clear error on O2's behalf they should reverse the payment immediately under the terms of the DD indemnity guarantee.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 18
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Anonymous
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And just as importantly, you've got your phone unbarred?
Message 15 of 18
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Anonymous
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This is what happened. Straight back in
Message 16 of 18
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Anonymous
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That's good to hear, and I hope the experience hasn't dented your confidence in O2 too much  wink

Message 17 of 18
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jonsie
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They should have notified of a failed payment so you could have taken the appropriate action. Good news is that it's sorted ☺

Message 18 of 18
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