This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Paying off my device plan

Kez1980
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-08-2025 16:28

on ‎11-08-2025 16:28

I have just got the iphone 16 pro max over 36 months but on ordering I specifically said can I pay the device plan off once I get the phone and was told yes,I have rang 4 times and payment will not go through even after phoning my bank 2 times,bank said as it was a large amount they wouldn't let the payment go through but have cleared  it as I've confirmed I was the person making payment so why can't 02 take my payment?????

Message 1 of 2
411 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 153845 Posts
  • 656 Topics
  • 29326 Solutions
Registered:

on ‎11-08-2025 17:25

on ‎11-08-2025 17:25

@Kez1980 

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
399 Views
0 Kudos
Top Kudoed Authors
View All
Top