Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why should I pay when no signal?

For months now O2 reception has been poor to non-existenr. I have had a couple of texts apologising for loss of service 'while we upgrade equipment '. I pay monthly and feel that I should be given a minutes credit for every miniute when I cannot use ...

Resolved! Keeping the same phone number

Hi, I am on a pay and go now but want to change to a contract with 02.Can i keep my same phone number?

Resolved! Contract ended

My contract ended in May. I never got in touch with 02 as I had thought it would automatically end. However now I have received an email saying a bill is unpaid and they'll be disconnecting the device also that there is a termination charge of £30.14...

Resolved! Cannot top up?!

ringing 4444 it says the service is unavailable and they're trying to fix the issue, but this is so frustrating, been like that for me for at least an hour! Voucher or trying landline nor web top up - none of them works, and I need to text! IS anyone...

Resolved! Text charges from abroad

Hi I have a contract monthly phone with unlimited texts, but as I am going to Cyprus (Protarus) I want to know if I send a text back to the UK will this come off my allowance or will I be charged seperately. Also do I need to add a bolt on to the pho...

Resolved! How do I buy a Data Bolt On?

I have run out of data for this month and wish to buy a Bolt On top up, but cannot easily see how to do this via the shop. Please can you offer me some guidance.Thanks

Resolved! How do i cancel my plan?

how do i cancel my plan? is it possible to do it online?

Resolved! Where is contract renewal date on MyO2?

Can't find it anywhere - please could someone tell me how to find it? Thanks.

Resolved! O2 Refresh

Hi, I have just bought my partner a new phone on the o2 refresh, for some reason o2 asked for a deposit of £450 for an iPhone 6. Needing a new phone asap i ordered her a Samsung Ace for the time being. Obviously i can upgrade anytime so what happens ...

Resolved! Ending a Contract and Using the Sim in a Different Phone

I currently have a HTC One (M7) on O2 Refresh. My 24 month contract ends in a few weeks. Once it ends my bill will go down from £22 per month to £12 per month. I would like to keep my contract rolling so I can stay on the same plan but buy a new phon...

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