Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Text charges from abroad

Hi I have a contract monthly phone with unlimited texts, but as I am going to Cyprus (Protarus) I want to know if I send a text back to the UK will this come off my allowance or will I be charged seperately. Also do I need to add a bolt on to the pho...

Resolved! How do I buy a Data Bolt On?

I have run out of data for this month and wish to buy a Bolt On top up, but cannot easily see how to do this via the shop. Please can you offer me some guidance.Thanks

Resolved! How do i cancel my plan?

how do i cancel my plan? is it possible to do it online?

Resolved! Where is contract renewal date on MyO2?

Can't find it anywhere - please could someone tell me how to find it? Thanks.

Resolved! O2 Refresh

Hi, I have just bought my partner a new phone on the o2 refresh, for some reason o2 asked for a deposit of £450 for an iPhone 6. Needing a new phone asap i ordered her a Samsung Ace for the time being. Obviously i can upgrade anytime so what happens ...

Resolved! Ending a Contract and Using the Sim in a Different Phone

I currently have a HTC One (M7) on O2 Refresh. My 24 month contract ends in a few weeks. Once it ends my bill will go down from £22 per month to £12 per month. I would like to keep my contract rolling so I can stay on the same plan but buy a new phon...

Resolved! VERY high bill! Pay in segments?

Hello! I spent a short time in USA this month and have been charged for using my mobile at that time. The bill is more than I can afford in one month and was hoping I could pay this over two months? Is that possible? Has anyone done that before?

useless customer service

My daughter lost her phone last month, the latest in a long line. 02 barred the device and SIM and sent a new one, which I dispatched to her in Wales, where she is working for the summer. It took her a few weeks to organise a replacment phone, and sh...

Resolved! Cap usage

Can i restrict my son going over his 500 minutes contract? Any advice would be great thanks

disconnected from outgoing texts and calls

My dad passed away on the 2nd June, and I had a lot to think about. I knew my bill was due but I had to stay down near my family to help sort arrangements, so spent more then I meant to. I did ring o2 to tell them my payment would be late and they sa...

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