Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! When i sign in with my number it says registered to another identity

Can't sign in with my number

Resolved! I don't have an O2 account but I was charge £ 130

Hello, I do not have any O2 account (I am using giffgaff). However, O2 have charged me for £ 130 as shown in my bank statement. As I do not have an O2 account / number, I would not have purchased anything from O2 to cost me £ 130. Could someone pleas...

Resolved! View my bill?

Has something changed with the O2 online bill facility? I logged in as usual to view my monthly bill and there's no obvious way to view/download a VAT invoice any more.

Resolved! £10 gone to tariff after activation

I activated my sim and I only want the £20 credit that I topped up. However £10 has gone to a tariff that I didnt ask for. How to I get my £10 back?

Resolved! I want to change from sim to payg

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Resolved! Swapping Contract Sim to Pay as you go phone?

Hey, I have a BlackBerry Q5 on contract with o2 at the moment, My contract does not run out until the middle of next year but I have gone out and bought a iphone 6 on pay as you go. The contract for the BlackBerry is for the phone and sim together, B...

Resolved! My number still has not transferred to O2 I am still with my old provider. Why is this???

My number still has not transferred from giffgaff to O2 and it has been nearly a month now. My phone still shows giffgaff and they have txt me to say that I need to "top up" and yet O2 have taken my monthly DD as arranged. I was told I didn't have to...

No texts coming through unless in wifi

Hi. I'm having a problem at the moment with my O2 account. I'm not receiving any texts unless I am in my wifi range. Even when I have a good phone signal it won't let texts through. When I get home from work and the phone picks up the wifi from my ho...

Resolved! SIM cards and Pay & Go

I have inherited my daughter's iPhone 4 after she upgraded and I would like to transfer my number and SIM card but the iPhone uses a micro SIM. Am I able to do this? Also, I would like to change to a Pay & Go contract. Please advise. Thanks David

Resolved! Online phone purchase - a few questions.

I 'think' I'm about to purchase am O2 PAYG smart phone online. I've a couple of questions, perhaps someone can answer. 1/ I may want to use the phone with my current O2 SIM only Pay Monthly account. Any issues doing this? 2/ If I do question one then...

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