BILLS

[Ryan1]

Hi just wondering ive just recently payed my bill and now showing as -49 any views on this? Cheers

[MI5]

It means you are in credit of £49.00

[Ryan1]

What does that mean? Don't understand a lot of this

[jonsie]

Have you made a manual payment and the direct debit was due to (6 working days before needed)?

[MI5]

Basically it means O2 owe you money.

[Cleoriff]

Hi @Ryan1

It means exactly whats been posted above. You are in credit by £49. A minus sign on your bill means credit.

(I know that seems back to front but that's how it works on O2)

Welcome to the forum

[Ryan1]

Not sure my bill date was the 15th but I payed it manually on the 14th as the 15th was a Saturday

[jonsie]

I a direct debit was set up when you opened your account then you have paid twice. Any manual payment needs to be 6 w/days before the payment due date.

[Ryan1]

Will be entitled to a refund for this?

[MI5 · Accepted solution]

You could ask for a refund or just leave it to pay next months bill.