Solved: Lack of transparency

ChrisT · ‎17-09-2018

There is an unexplained charged on this months bill of £4.50 for "Things I have bought". As a relatively new customer expecting a monthly charge of £25, I can see no reason for this extra charge when I have NOT bought ANYTHING. This troubles me and I'm seeking some clarity. Can anyone help please??

MI5 · ‎17-09-2018

Check the help here @ChrisT
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If it is a premium rate charge call customer services to get premium bars and charge to mobile bars on your account to prevent re-occurrence.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎17-09-2018

Check the help here @ChrisT
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

If it is a premium rate charge call customer services to get premium bars and charge to mobile bars on your account to prevent re-occurrence.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎17-09-2018

@ChrisT This is an informative site as well: https://payforitsucks.co.uk/

I DO NOT WORK FOR O2

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