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Applying discount code

Emma3
Level 1: Joiner
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Hello, hope someone can help.
My husband is on o2 open through his workplace and has a 25% family and friends discount code I wish to apply to my account as i have recently upgraded on o2 refresh.
I gave contacted customer services twice now, first time I was told to follow friends and family procedure and text discount to 2020 then enter details, this was rejected as I didn't have an o2 employee number.
Was told today to follow o2 open sign up but surely this is just for employees of the o2 open company?
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MI5
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@Emma3 help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/... but if your husband already has an open code, he should have a spare one in his account that you can use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Emma3 help here https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/... but if your husband already has an open code, he should have a spare one in his account that you can use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Emma3
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I have a 13 digit and letter code starting O2. It says to redeem add to online basket or quote to advisor over the phone?
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MI5
Level 94: Supreme
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There is a box if ordering online to add a discount code but for open discount it probably won't look like it's worked as they add it to your contract as a bolt on.
You can always call and add it within the first 28 days too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hey @Emma3 , how are you getting on with this discount? Did the advice above help you understand how to proceed better? 

 

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