Apple Watch series 9 error code 08

[bbridle]

I started a case with O2 on14th December 2023 that is still unresolved, although having looked on 360 with a man in the Oxford O2 shop all of my calls have been “resolved”. Basically, I get error 08 on trying to get my Apple Watch series 9 working with an O2 mobile service. I’ve managed to get the error removed once by customer services back at the end of January but trying to signup again and going through the signup process resulted days later in error 08 after it got stuck activating and the agent asked me to reset the mobile service. I was told to expect a call back but two weeks have gone by without anything.

It’s so annoying but if nobody here can help I think I have no alternative other than to leave O2.

[bbridle]

On the phone now after over 7 days has past and I missed a call while I was in the shower yesterday morning. The O2 engineer says that the 08 error needs Apple support to fix as O2 have done "everything they can". The Apple engineer has told me that it's an O2 problem. It's a mexican standoff with me in the middle.......with the same problem I've had since 14th December 2023.

[bbridle]

Apple have checked everything over, we've unpaired and paired the watch. Diagnostics done on the watch and no problems. Apple say its very simple, there is a problem with activation through O2. Back to the drawing board when I have the time and patience to call O2 and go through everything again.

[bbridle]

Oh they have just called me and said they know what the problem is and they’ll put me through to customer service. They’ve asked me to tell the person in CS to read my notes and “it’ll” be fixed. Been on hold for over 15 mins…… Will update again soon. Sorry, decided that this is a good place to record this ridiculous process.

[bbridle]

50 mins on hold. Going to have to try again another day.

[Oxonian]

Good luck @bbridle and thank you for keeping us updated. 👍

[bbridle]

Well, some good news. I received a call on Wednesday to tell me that they needed to move my number over to it's own bill and that this would pave the way to solving my issue. I received a call later that day to let me know that CS are busy and will process the change the next day and to expect another call. Fair enough, great customer service. Well it's Friday now and no update, but I appear to have some emails from O2 related to an account move. My request for connecting my watch up to O2 has also moved from error 08 to being able to start again. Question is, do I try, OR do I wait for a phone call.......?

[bbridle]

Oh and this post is marked as solved. I assure you that it currently is not.

[Oxonian]

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@bbridle wrote:

Well, some good news. I received a call on Wednesday to tell me that they needed to move my number over to it's own bill and that this would pave the way to solving my issue. I received a call later that day to let me know that CS are busy and will process the change the next day and to expect another call. Fair enough, great customer service. Well it's Friday now and no update, but I appear to have some emails from O2 related to an account move. My request for connecting my watch up to O2 has also moved from error 08 to being able to start again. Question is, do I try, OR do I wait for a phone call.......?

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@bbridle 

That's your choice, but if you are waiting for a 'phone call from O2, you could wait forever. You need to be proactive and contact O2 yourself if you are nervous about trying ! 👍  

[Oxonian]

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@bbridle wrote:

Oh and this post is marked as solved. I assure you that it currently is not.

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@bbridle 

My understanding is that only the original poster has the functionality to mark the thread as solved. 

Did you do that ?  ❓

[MI5]

Mods can too.