Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payment terms of the invoice

Good morning, Our account number is [MOD EDIT: Personal info removed], we receive an invoice every month. The amount was always collected from our bank account, but from August not anymore. Can you please check this? Thank you, Susanne Fransen Prinse...

SMS - 30 Character Limit

Hi, I'm a little confused with the character limit on SMSs. I'm only able to send SMSs with only 30 characters, anything more and it just won't send, and gives a "Couldn't send message" error.I have tried with different phones and tried changing some...

Balance totals don't match - O2 slowly deducting per day

Hey everyone I'm coming to the end of my contract but noticing a bizarre issue with my payments. I pay £40 or thereabouts on the 19th of every month. I have two payment dates left (today being one of them) until this contract is completed but my paym...

Order stuck in basket

Ordered an upgrade but order stuck in basket saying credit check being checked and will be progressed in 24hrs. Ordered Sunday and no update. Chat help is useless and struggling with phone call. Any ideas?

No way to view upgrade options

When I log into My O2 i am unable to get any upgrade options as it says there is an outstanding balance on my account. There is not, my billing shows all payments were received and when I click the link it shows me it takes me a page showing a balanc...

I had a new contract sim on 2nd september 2024

As I had £69 credit on my pay as you go has this been transferred to my contract. I paid £6 by direct debit.and I waas told at the 02 shop that I would not have to pay until september 2025

Lost account

Hi I have 2 phones on 1 account but can only access 1 mobile number details and can’t find the other???

Price rises

Hi, About to switch to O2 but there seems to be a contradiction in the annual price changes. Aside from the generous act of not applying RPI if it is negative, the contract states price rises from April 24, but eh website from 25: Contact:12 month(s)...

VAT

I need to receive VAT bills

Cancelling Contract

So i have just ordered a new phone and started another contract and it is a Sim Swap, but i want to cancel my other contract with the phone i have now, the phone is paid off already it’s just the data,calls and texts i am paying for, but i won’t need...

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