Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Account says payment is overdue - but I paid it

Hi, I made a manual payment last night and it is still pending in my banking app. 02 account says it is still overdue. When will this payment clear?

Tariff

Hi, I changed my tariff and now it says I have no allowance, although I’ve paid for it already

Resolved! I've been paying 2 different bills for 2 different customer numbers since buying this one phone.

Recently I've had to take a close look at my finances and realised that while my MyO2 login shows me my bill, my email and bank account are showing 2 bills going out every month. They're not one for the handset and one for the tariff, they're totally...

Account locked

Hi I tried to verify my account but it kept saying my information was wrong but I know it was right can I please unlock my account

Insurance

Hi everyone I hope someone can help a gal out.. I've taken a SIM Only Contract out and I'm just wondering if it's advisable to take out insurance via O2 or not

Click and collect

Hello! I placed an order/upgrade for a new iPad which was due to ready for collection today, unfortunately the order says processing and also in transit at the same time has anyone else experienced this?

Phone not arrived

Hello, my latest order has not arrived, Dpd have not delivered it and keep saying there’s an issue but have not said what. This has been over a week since device was due to arrive

cancel account

I need to cancel my account but the phone and sim are broken so I cannot get a stac code. How do I cancel without a stac code on pay monthly

My order

Hi i orderd my device 2 days ago on next day delivery direct to store and it is still not arrived. Can I have some feedback on it

Poor service

My iphone is not working, I have ordered a contract deal and I have not heard from anyone since (24 hours have passed). I know this is not linked to my credit as I have a good rating. I called on a friends phone, the person I spoke with sounded like ...

O2

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