Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Lack of 4G

I live in Culcheth,Warrington and have reported a lack of consistent 4G for a couple of weeks now.Keep getting “there is a problem with your local mast and our engineers are working on it”-still no fix however.Very annoying as we are also without bro...

MeeBrow by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Horrible customer service

I’m paying £7.50 a month to insure my iPhone device, I called to make a claim which was a fine. They advised I would be sent a replacement device at the cost of £70 excess fee. I received the device which was not in the original iPhone packaging and ...

Saira by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! No signal

Hi swapped over from Three today turned phone off/on several times but no signal on old/new number

Resolved! Trying to cancel missold handset order

Trying in vain to cancel a new handset which is neither wanted or required. My elderly father took a sales call earlier today and next thing I know he gets an email confirming a new iPhone 13 in en-route. O2 website absolutely useless going round in ...

kev4791 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Sim only

Hi I want to purchase a monthly sim only deal as my iphone is still operating perfect. What options do I have?

Resolved! Upgrades

I am due an upgrade however can’t find the right deal from o2 but have found onefrom Virgin media mobiles and was wondering if you could match this

Bailey2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Over due bill

Hi could I please pay my over due bill on Friday I forgot it was due please could you not stop my contract

Resolved! Sim card

Hiya there i have just set up a new contact with you and about 10 mins ago and I want to cancel one of the SIM card and I want to change the other sim to a cheaper

Crystal1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Vort

I'm trying to find out if I'm eligible for VORT? I have had no answer back after I applied for it and I THINK that my addresses at Virgin and O2 don't match, every time I go to chat it says everyone is busy.. Can anyone help please ???

Reub by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi, can I get my PAC code, please? For some reason, the messages don’t send through. Thanks What the… I didn’t mean to write a post臘‍ Anyway… I don’t know how to delete this.

Support by Level 1: Joiner
  • 2 replies
  • 0 kudos