Apple App Store

[geordiechris]

I have an O2 Refresh iPhone X contract and can't download or update apps from the Apple App Store. My mate who has just upgraded to an iPhone SE just two days ago is experiencing the same problem.

I believe that the problem is with O2 as all the troubleshooting that Apple have asked me to do have so far had no effect and the problem remains and also because I have tried an EE sim in my iPhone and that downloads new apps and updates existing ones no problem.

Can anyone help? Is anyone else experiencing this problem?

[MI5]

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@Anonymouswrote:

@geordiechris Yes matey.. my sim less iPad won’t download jack either! 

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?

[jonsie]

From what we've just heard it's only mobile data?

[MI5]

Only a small area of O2 data as I understand it?

[jonsie]

I'm not entirely convinced about this tbh. 

[Anonymous]

I thought it this post was only attuned to mobile data only?

[Marjo]

Hi @geordiechris, just wanted to check as it's been a while, if you got any progress with the app store issue in the end?