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Apple App Store

geordiechris
Level 1: Joiner
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on ‎05-03-2018 22:50

on ‎05-03-2018 22:50

I have an O2 Refresh iPhone X contract and can't download or update apps from the Apple App Store. My mate who has just upgraded to an iPhone SE just two days ago is experiencing the same problem.

 

I believe that the problem is with O2 as all the troubleshooting that Apple have asked me to do have so far had no effect and the problem remains and also because I have tried an EE sim in my iPhone and that downloads new apps and updates existing ones no problem.

 

Can anyone help? Is anyone else experiencing this problem?

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MI5
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on ‎06-03-2018 17:58

on ‎06-03-2018 17:58

@Anonymouswrote:

@geordiechris Yes matey.. my sim less iPad won’t download jack either! 

?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎06-03-2018 18:12

on ‎06-03-2018 18:12

From what we've just heard it's only mobile data?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎06-03-2018 18:17

on ‎06-03-2018 18:17

Only a small area of O2 data as I understand it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎06-03-2018 18:42

on ‎06-03-2018 18:42

I'm not entirely convinced about this tbh. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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In response to jonsie

on ‎06-03-2018 21:09

on ‎06-03-2018 21:09

I thought it this post was only attuned to mobile data only?

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Marjo
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on ‎19-03-2018 16:39

on ‎19-03-2018 16:39

Hi @geordiechris, just wanted to check as it's been a while, if you got any progress with the app store issue in the end? slight_smile

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