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Anyone else having problems paying their bill?

Anonymous
Not applicable

I have been trying for the past two days to pay my bill and this has been happening to me. Have been on to my bank and they say there is no reason for this so the fault must be at O2. Would be nice if O2 could get back to me on this as I need my phone for business and could lose a lot of work& money if they cut me off.

 

[see old topic here]

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Cleoriff
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Cleoriff
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Hi @Anonymous

All methods of paying your bill are in this guide https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

Veritas Numquam Perit

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MI5
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I can’t believe a phone so vital to your business doesn’t have a direct debit set up to pay the bill.
O2 will not call you from your post on here, you need to contact them
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Yes I know this but have been paying this way for the past year with no trouble

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jonsie
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I too would have thought that being so vital to you from a business point of view that you wouldn't have cancelled the direct debit in the first instance. It's not as though you would have to mess around setting it up as O2 would have done it all for you. Surely a business would want all the safeguards in place? Hope you get it sorted ASAP. 

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