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o2 charged my credit card twice but I didn't complete the order

Anonymous
Not applicable

Hi guys

 

I placed an order for an ipad as an existing customer with £29.99 up front fee. When I got to checkout, o2 wanted a £450 deposit, so I cancelled the order, I've just checked my pending transactions and there's 2 pending transactions for £29.99

 

Does anyone know if these are just held as pending and will be returned as I didn't complete the order, not sure why they've tried to take it twice

 

Thanks

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MI5
Level 94: Supreme
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Yes, they are just flagged as reserved funds until you do complete.
If you don't complete the money will be released back to your account after 3 or 4 days.
Sometimes my online banking will show some payments twice if pending or in progress but I don't get 2 payments taken. It usually resolves after the banks systems update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143448 Posts
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  • 27490 Solutions
Registered:
Yes, they are just flagged as reserved funds until you do complete.
If you don't complete the money will be released back to your account after 3 or 4 days.
Sometimes my online banking will show some payments twice if pending or in progress but I don't get 2 payments taken. It usually resolves after the banks systems update.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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adamtemp64
Level 66: Unequalled
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Normal practice from many other posts on here. They will be pending as holds and funds released back in a few days time to confim ring customer services http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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