Anyone else having problems paying their bill?

[Anonymous]

I have been trying for the past two days to pay my bill and this has been happening to me. Have been on to my bank and they say there is no reason for this so the fault must be at O2. Would be nice if O2 could get back to me on this as I need my phone for business and could lose a lot of work& money if they cut me off.

[see old topic here]

[Cleoriff · Accepted solution]

Hi @Anonymous

All methods of paying your bill are in this guide https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

[MI5]

I can’t believe a phone so vital to your business doesn’t have a direct debit set up to pay the bill.
O2 will not call you from your post on here, you need to contact them
http://www.o2.co.uk/contactus

[Anonymous]

Yes I know this but have been paying this way for the past year with no trouble

[jonsie]

I too would have thought that being so vital to you from a business point of view that you wouldn't have cancelled the direct debit in the first instance. It's not as though you would have to mess around setting it up as O2 would have done it all for you. Surely a business would want all the safeguards in place? Hope you get it sorted ASAP.