Any other O2 customers having issues with the new ONLINE payment system.

[Anonymous]

Just a query,

Since O2 have moved over to their new online payment system I cannot pay my bills using my RBS visa debit card. The system works ok if I use my Visa or Mastercard credit cards but I don't want to use credit to pay my bills!!!

The old system would pop up the RBS password verification system that you entered characters from your password into. However, the new system briefly pops up this box but then flashes off before any characters have a chance to be entered. Then a message pops up stating that the transaction has failed and to contact my bank.....

I have subsequently found that my card is no longer accepted on the automated system (202) and that the customer services reps cannot get it through the system.

To clarify, it is ONLY O2 where I am having issues using this card, everywhere else, wether it be online or in a shop, has no issues whatsoever...

So has anyone else had these or similar issues and have O2 managed to resolve them for you?

[Toby]

Hi @Anonymous,

Please send me a private message and we can have a chat about how to sort this out for you.

[viridis]

Online payment just failed for 5 of my 5 accounts.
Called and operator was able to pay fully 1 of my 5 accounts and device plan of another.
Said I needed to call bank
Bank said card is fine and active with no declines.
Attempted one last time in my O2.
Failed.
Now gonna start 2016 with 7(yes 7!!!) marks on my credit score thanks to O2 changing from a solid system to a piece of crap broken payments system.
Fantastic.

[viridis]

@Toby
Get me the direct account info please so I can pay by transfer with account numbers as references.

[jonsie]

Great time of year to try and make payments on a system that has known issues.

[Cleoriff]

@viridis is this what you need??..(From ways to pay guidelines)

[Toby]

Hi @viridis, please send me a PM about this and I'll ask the team to sort it out.

[viridis]

Spot on, not sure if device plan has a separate reference or they will be totally stupid and put both payments through as airtime...

[viridis]

After checking on social media for similar cases...
O2 have a Serious problem regarding online payments on the new system.
And yes, it's ever since this "new and improved" (if it ain't broke...) system was put in place.
It's garbage, just complete garbage

[viridis]

And, O2 need to recognise the problems over a month after first being notified, instead of STILL blaming customers and more importantly, blaming the banks who aren't even getting the requests from o2

[MI5]

Heads in the sand mate - always the same !