Another Refresh dissaster!

[Anonymous]

I don't know who to call or where to go with this. 

You may remember that 6 months ago I bought 2 o2 refresh deals and as o2 tend to do, the flopped so badly that they took out over £1000 from my bank account after I paid for the phones. Later the executive team applied £144 credit on my other account to make up for the epic disaster.

Now you might have thought I and o2 had learnt from that but NO! I bought another o2 refresh deal last week in the o2 store as I thought at least these guys are from England and I can actually deal with them. Well I cancelled the line rental and paid £240 for the phone and now it looks like I have two extra lines as the sales person cancelled and made another line for me to be on a 30 day rolling contract. One line I will ba charged over £50 this month and the other line £21. I don't know what to do anymore, the feeling of betrayal and eagerness to leave o2 so desperately has been on my mind and this may just have pushed me to do that!

Any suggestions how I can contact someone who actually know what they are doing???

[Anonymous]

It was £20 for handset and then £10 a month for the hsndset

[Cleoriff]

@Anonymous The only way anyone from O2 will contact you is if you follow the complaints process from the link in @Anonymous's post....

[viridis]

I'm assuming you meant 20 handset then 10 airtime?

[Anonymous]

It was £20 for handset and then £10 a month for the handset.

[Cleoriff]

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@Anonymous wrote:
It was £20 for handset and then £10 a month for the handset.

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Surely you mean £20 for the handset...and £10 for the airtime @Anonymous?

[Anonymous]

Sorry I meant £20 one off fee on the day and then I didn't want airtime so I just needed to pay of £240 for the handset if I cancelled airtime. Which means I paid £260

[viridis]

Oh 20 upfront.
have you checked in myo2 at your device plan?
It may not actually be settled.

[Anonymous]

The executive team called me last time and my complaint was not even responded to by O2. Unbelievable that they are such a big company. I've never had t g see problems with any other phone company. Executive team agree to pay £144 compensation for my troubles as after cancelling refresh deal they thenjoy took out another £1000 from my account.

[MI5]

Time for @Toby to see if he can help.

I'm afraid I'm lost completely.

[Bambino]

I think the OP has got his numbers wrong. No one else has seen that phone at that price on the O2 site. It's highly unlikely that O2 would discount that phone by £100.