Another Refresh dissaster!

[Anonymous]

I don't know who to call or where to go with this. 

You may remember that 6 months ago I bought 2 o2 refresh deals and as o2 tend to do, the flopped so badly that they took out over £1000 from my bank account after I paid for the phones. Later the executive team applied £144 credit on my other account to make up for the epic disaster.

Now you might have thought I and o2 had learnt from that but NO! I bought another o2 refresh deal last week in the o2 store as I thought at least these guys are from England and I can actually deal with them. Well I cancelled the line rental and paid £240 for the phone and now it looks like I have two extra lines as the sales person cancelled and made another line for me to be on a 30 day rolling contract. One line I will ba charged over £50 this month and the other line £21. I don't know what to do anymore, the feeling of betrayal and eagerness to leave o2 so desperately has been on my mind and this may just have pushed me to do that!

Any suggestions how I can contact someone who actually know what they are doing???

[jonsie]

Are you sure it was £260.00?

[Anonymous]

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@jonsie wrote:

Are you sure it was £260.00?

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I can only find it the cheapest £369.99 on pay monthly 

£349.99 SIM Free from CPW

[MI5]

Prob in the sale.....?

[jonsie]

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@MI5 wrote:
Prob in the sale.....?

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Not when I was looking before ordering the Leagoo last week....

[Anonymous]

Its not in the sale

[MI5]

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@MI5 wrote:
Prob in the sale.....?

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.... previously 

[viridis]

I think it went to 260 on the black Friday weekend

[jonsie]

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@viridis wrote:
I think it went to 260 on the black Friday weekend

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But the OP says this was last week.....

[Anonymous]

Unless @Anonymous comes back to clarify. We are all playing a guessing game

[Anonymous]

How do we contact or get someone to contact us from executive team? Can someone from O2 contact me?