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Level 1: Joiner
Posts: 1
Registered: ‎11-02-2017
Accepted Solution

Account over charged

I have been overcharged on my account again this month. This is now the 2nd/3rd time this has happened.

 

Been waiting to speak to an O2 Guru now for 2 days and it's offline??

Posts: 86,144
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Registered: ‎04-04-2012

Re: Account over charged

@Rlforrest15 

Best to call 202 early morning around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 68,024
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Registered: ‎14-01-2013

Re: Account over charged

@Rlforrest15

Apologies but as this is a customer forum we have no access to your account.

You will have to persevere with customer services until you find someone willing to take responsibility

https://www.o2.co.uk/contactus

If you have no joy with this then threaten to make a complaint (link for this is in the contact Us link)

 

Best of luck. I hope it gets sorted and welcome to the forum Welcome

 

*The Game Is On*


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Registered: ‎17-03-2015

Re: Account over charged

Don’t use live chat for sccounts. Call 202

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Level 63: Greatness Assured
Posts: 12,046
Registered: ‎31-03-2010

Re: Account over charged

@Rlforrest15 As said, this is a customer community. If the overcharge you're referring to is for premium rate messages, please see these links: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk/

I DO NOT WORK FOR O2

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Level 40: Notorious
Posts: 3,407
Registered: ‎26-03-2014

Re: Account over charged

How do you know you have been overcharged?
Does the amount on your bill not match what was taken from your account?
If it does (and I suspect that is more likely) do you mean the bill is more than you expected?
What additional charges are on your bill?
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Posts: 66,875
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Registered: ‎04-01-2009

Re: Account over charged

I'm guessing too that it's an unknown subscription. Follow the link posted above about  these scams. Another god site here:
https://payforitsucks.co.uk/