Account over charged

[Rlforrest15]

I have been overcharged on my account again this month. This is now the 2nd/3rd time this has happened.

Been waiting to speak to an O2 Guru now for 2 days and it's offline??

[MI5 · Accepted solution]

@Rlforrest15 

Best to call 202 early morning around 8.00am

[Cleoriff]

@Rlforrest15

Apologies but as this is a customer forum we have no access to your account.

You will have to persevere with customer services until you find someone willing to take responsibility

https://www.o2.co.uk/contactus

If you have no joy with this then threaten to make a complaint (link for this is in the contact Us link)

Best of luck. I hope it gets sorted and welcome to the forum

[Anonymous]

Don’t use live chat for sccounts. Call 202

[Bambino]

@Rlforrest15 As said, this is a customer community. If the overcharge you're referring to is for premium rate messages, please see these links: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk/

[gmarkj]

How do you know you have been overcharged?
Does the amount on your bill not match what was taken from your account?
If it does (and I suspect that is more likely) do you mean the bill is more than you expected?
What additional charges are on your bill?

[jonsie]

I'm guessing too that it's an unknown subscription. Follow the link posted above about  these scams. Another god site here:
https://payforitsucks.co.uk/