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activating new sim and keeping same number

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Rachel1
Level 1: Joiner
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on ‎19-12-2018 08:45

on ‎19-12-2018 08:45

basically my phone went on fire yesterday so im using my old 1 ive put in new sim but can't speak with o2 as it just says trying to find available agent on website i need to activate it

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MI5
Level 94: Supreme
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on ‎19-12-2018 08:54

on ‎19-12-2018 08:54

@Rachel1 

If you can't contact O2 any other way, you'll have to go in store to do it, but you need to take ID to prove who you are 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152057 Posts
  • 651 Topics
  • 28917 Solutions
Registered:

on ‎19-12-2018 08:54

on ‎19-12-2018 08:54

@Rachel1 

If you can't contact O2 any other way, you'll have to go in store to do it, but you need to take ID to prove who you are 

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎21-12-2018 10:10

on ‎21-12-2018 10:10

Hi @Rachel1, I was wondering how you were getting on with this? Any progress since you last posted?

 

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