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Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018
Accepted Solution

activating new sim and keeping same number

basically my phone went on fire yesterday so im using my old 1 ive put in new sim but can't speak with o2 as it just says trying to find available agent on website i need to activate it

Posts: 89,984
Topics: 539
Solutions: 11,750
Registered: ‎04-04-2012

Re: activating new sim and keeping same number


If you can't contact O2 any other way, you'll have to go in store to do it, but you need to take ID to prove who you are 


I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,412
Registered: ‎18-04-2018

Re: activating new sim and keeping same number

Hi @Rachel1, I was wondering how you were getting on with this? Any progress since you last posted?


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