Sim Swap with new deal

[Gerry123]

My current O2 contract has been paid off and I've sourced a new phone from elsewhere (but still with O2 network).

As this is not an upgrade direct with O2 (but a new purchase with new phone and sim etc) can I still perform a sim swap and therefore transfer my existing O2 number to the new O2 contract?

Thanks

[gmarkj]

Yes.
Best way to do it is to make a note of both SIM numbers, and call customer services between 8 and 8:30am.

[MI5]

You need to ask customer service to migrate your number from the old account to the new one.

[Gerry123]

Thanks for the quick answers.

Can it be done online on the usual sim swap page instead of calling them?  Or must I call them?

[gmarkj]

You can do it on-line if you like.
https://swapmysim.o2.co.uk/
That is the link you'll need.
There is also some help written by a community member here:https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675

[MI5]

Sorry no. A sim swap will not change your tariff over.
You have to call to migrate your number to the new tariff.

[jonsie]

Migrating your number will automatically close down your old account, as said, call customer service because you can't sim swap two accounts online.