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Account over charged

Rlforrest15
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I have been overcharged on my account again this month. This is now the 2nd/3rd time this has happened.

 

Been waiting to speak to an O2 Guru now for 2 days and it's offline??

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MI5
Level 94: Supreme
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@Rlforrest15 

Best to call 202 early morning around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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@Rlforrest15 

Best to call 202 early morning around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Rlforrest15

Apologies but as this is a customer forum we have no access to your account.

You will have to persevere with customer services until you find someone willing to take responsibility

https://www.o2.co.uk/contactus

If you have no joy with this then threaten to make a complaint (link for this is in the contact Us link)

 

Best of luck. I hope it gets sorted and welcome to the forum Welcome

 

Veritas Numquam Perit

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Anonymous
Not applicable

Don’t use live chat for sccounts. Call 202

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Bambino
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@Rlforrest15 As said, this is a customer community. If the overcharge you're referring to is for premium rate messages, please see these links: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk/

I DO NOT WORK FOR O2



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gmarkj
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How do you know you have been overcharged?
Does the amount on your bill not match what was taken from your account?
If it does (and I suspect that is more likely) do you mean the bill is more than you expected?
What additional charges are on your bill?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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I'm guessing too that it's an unknown subscription. Follow the link posted above about  these scams. Another god site here:
https://payforitsucks.co.uk/

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